For questions on your water bill, please call the Elkin Town Hall water counter at 336-794-6466.
To make a payment on your water bill online, please click here.
Public Water Supply Section-North Carolina Department of Environmental and Natural Resources
Water Plant Information:
The Town water plant is currently producing an average of 1 million gallons of water per day with a capacity of producing 3 million gallons per day. Elkin also has a 60 million gallon reservoir and four storage tanks that hold a total of 1.9 million gallons of water. The plant draws from the Big Elkin Creek, an excellent raw water source that should serve the Town well into the future.
The Town maintains 50 miles of water lines. We strive to keep every mile operable at all times. There may be times when our crews need to interrupt your service to make repairs, as we try to keep your lines in excellent working condition.
WATER TAP CHARGES
Currently, the Town charges are:
$800.00 for each ¾” water tap
$1,000.00 for each 1” water tap
$2,500.00 for each 2” water tap
$550.00 for each ¾” water tap
The Town of Elkin’s leak policy is as follows. After the leak has been fixed, the resident must bring to Town Hall documentation such as a receipt from a plumber, etc. All adjustments are based on a six-month average. The Town of Elkin will adjust the sewer charge to average and the water charge will be adjusted off of ½ of average. If the high usage is for two months or longer, the Town will adjust one month only using the highest bill.